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Our Newsletter


Hangar 18 Miniatures Shipping & Returns Policy

Shipping

We ship to US and International addresses via USPS Mail. International shipping time via First Class International Mail may vary depending on the customs - averaging between 2 - 3 weeks and unfortunately we cannot track the shipping activity once it leaves the US. 

Note that there may be restrictions on some products, and some products cannot be shipped to international destinations. 

When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose. Orders are typically shipped within 24 - 48 hours during business days. Orders placed on Friday after 3:00 PM MST will be processed and shipped on the next business day.


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please fill in the Contact Us form for product returns.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.